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Distributor #116 March 2018


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Conflict Management and Handling Difficult Situations
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Learn how to handle difficult situations in the workplace or your personal life.

When: 5/9/17
9-10 am
Where: Mount Washington Room
Presenter: Dianne Durkin
Contact: Tracy Noel

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· Overcome the fear that arises in difficult situations so you can operate effectively and efficiently.

· Demonstrate how confrontations are handled correctly when both parties are candid, open, honest, and respectful of each other’s positions.

· Provide solutions to examples of challenging discussions/confrontations.

· Learn how to handle crucial confrontations so that individuals never have to walk away from an unsolved conflict.






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